Frequently Asked Questions (FAQ)

Q: How can I place an order?

A: You can place an order directly on our website by selecting your favorite jewellery pieces, adding them to the cart, and completing the checkout process.

Q: What payment methods do you accept?

A: We accept credit/debit cards, UPI, net banking, and digital wallets.

Q: Can I modify or cancel my order after placing it?

A: Yes, you can modify or cancel your order within 24 hours. Please email us at kumudamjewellery17@gmail.com as soon as possible.

Q: Do you offer shipping across India?

A: Yes, we provide nationwide shipping within India. Shipping fees may vary based on your location and order size.

Q: How long does delivery take?

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Q: What is your return policy?

A: You can return products within 7 days of delivery, provided they are unused, in original condition, and not customized. See our Return Policy for full details.

Q: How long do refunds take?

A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Q: Can I exchange a product?

A: Yes, exchanges are accepted within 7 days for unused, non-customized items in original condition.

Q: Are your jewellery products covered under warranty?

A: Some items come with a manufacturer or shop warranty. Warranty information will be mentioned on the product page or invoice.

Q: Do you offer jewellery customization?

A: Yes! We offer custom-made jewellery for special occasions. For customization inquiries, please contact us at kumudamjewellery17@gmail.com.